FAQ

Questions people ask

Will it work on my sofa?

It works on woven fabric, microfibre, corduroy, canvas, leather and short-pile carpet. On very loose knits use short strokes rather than long pulls.

Is it safe on my pet?

Yes. The face is brushed fabric — no teeth, no blades, no static shock. Most cats treat it as being stroked.

How do I clean it?

Peel the mat of hair off with your fingers. Every few uses, rinse it under the tap and let it dry.

How long does one last?

There is nothing to consume — no sheets, no refills. Rinse it and it keeps working.

What size is it?

The working face is 25 by 18 cm. It fits either hand and the strap adjusts.

Which offer should I pick?

One mitt does one room. Most people keep one on the sofa, one in the car and one spare, which is why the three-glove offer is the one that goes out most.

When will it arrive?

Free tracked delivery on every order. We pack within 1–2 working days and email your tracking number the day it leaves us. United Kingdom: 2–5 working days. Ireland and the Netherlands: 3–7 working days.

Do you ship to my country?

We ship to three countries: the United Kingdom, Ireland and the Netherlands. Orders to Ireland and the Netherlands leave a UK warehouse, so import VAT and a carrier handling fee can be charged on delivery — that is set by your customs authority, not by us.

What if it is not right for me?

You have 30 days from delivery to send it back for a refund. No restocking fee and no forms.

Is paying here safe?

Checkout runs on Shopify. Card details go straight to the payment processor and never touch our servers.

Can I speak to someone?

Yes. Email support@pawmitt.com, use the contact form, or call and WhatsApp us on +44 7455 621237. A person answers 24/7, every day.

Where do I write about a return?

refund@pawmitt.com — send your order number and we reply with the return address.