Returns & refunds
Returns & refunds
You have 30 days from the day it is delivered. Use it on the sofa, the car and the animal. If it is not right, send it back.
How it works
- Email refund@pawmitt.com with your order number, or use the contact form.
- We reply with the return address. There is no form to fill in and no restocking fee.
- Post it back. Once it arrives we refund to your original payment method, normally within 3 working days.
What we need
The glove itself. It does not need to be unused — you were meant to try it. It should not be damaged or cut.
Return postage
If the glove arrived damaged, faulty or is not what you ordered, we pay the return postage. If you simply changed your mind, the return postage is yours.
Your statutory rights
If you are buying as a consumer in the UK, you also have 14 days from delivery to cancel under the Consumer Contracts Regulations, on top of the 30-day policy above. Nothing here limits your rights under the Consumer Rights Act 2015.
Something arrived broken
Send a photo with your order number and we replace it or refund it — your choice. You do not need to post a damaged item back.
Cancelling
Orders can be cancelled any time before they ship, which is usually a 1–2 day window. Write to us and we cancel and refund in full.
Contact
refund@pawmitt.com · +44 7455 621237 (UK) · Monday to Friday, 9am to 5pm UK time
Goldoma LTD, 128 City Road, London, EC1V 2NX, United Kingdom
Goldoma LLC, 8206 Louisiana Blvd NE, Suite 8293, Albuquerque, NM 87113, United States
Still not sure?
A person answers, Monday to Friday, 9am to 5pm UK time — usually inside 24 hours.